Privacy Policy
This Privacy Policy explains how LIP CALM LTD collects, uses, stores, and protects personal information when you interact with our wholesale perfume and cosmetics platform.
Introduction
LIP CALM LTD ("LIP CALM", "we", "us", or "our") is a wholesale perfume and cosmetics company based in the United Kingdom, specialising in the distribution of premium fragrances, skincare products, colour cosmetics, lip care, beauty tools, and personal care lines to retailers, salons, and e-commerce businesses. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website at https://lipcalm.site/, browse our service pages, submit enquiries, or otherwise interact with our wholesale platform.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or contacting us about our wholesale services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our website and services.
Information We Collect
We collect different types of information from and about individuals and businesses that engage with LIP CALM LTD. The specific data we collect will depend on how you interact with our platform and services.
Information you provide to us directly
When you contact us or request information about our wholesale perfume and cosmetics offering, we may collect:
- Contact details: such as your name, business name, job title, email address, telephone number, and preferred method of contact.
- Business information: including trading name, registered address, billing and delivery addresses, company registration details, VAT number, industry sector, and information about your retail channels (for example, physical store, online shop, or salon).
- Order and account information: including purchase orders, product preferences (such as fragrance categories, skincare ranges, or cosmetics lines), quantities, pricing discussions, payment-related references (excluding full card details processed by payment providers), and any notes necessary to manage your account.
- Communication records: correspondence and details you share when you complete forms on our website, respond to quotations, request a call-back, participate in surveys, or communicate with us via email or phone.
Information collected automatically
When you visit our website, certain information is automatically collected to help us understand how our platform is used and to keep it secure. This may include:
- Technical data: such as IP address, browser type and version, device identifiers, operating system, time zone setting, and approximate location based on IP.
- Usage data: including pages visited (for example, Fragrances, Skincare, Cosmetics, Lips, BeautyTools, PersonalCare, Partnerships, or Contact Us), time spent on pages, click paths, and interactions with forms and buttons.
- Cookies and similar technologies: data gathered through cookies, pixels, and analytics tools used to improve website performance, security, and user experience. For further details, please see the Cookie Policy.
Information from third parties
In some cases we may receive information about you from third-party sources, such as:
- Business partners and referrers: other organisations who introduce you to our services or with whom we jointly promote wholesale opportunities.
- Service providers: payment, logistics, or analytics providers who help us verify details, combat fraud, or improve our service quality.
- Publicly available sources: company registers, trade directories, or websites that provide business contact information.
How We Use Your Information
We use the personal and business information we collect for the following purposes, on the basis of one or more legal grounds (such as performance of a contract, legitimate interests, consent, or legal obligations):
Providing and managing wholesale services
- To respond to enquiries submitted via our website, email, or telephone and to provide tailored information about our perfume and cosmetics ranges.
- To evaluate new trade account applications and assess suitability for wholesale partnerships.
- To process and fulfil orders, arrange shipments, coordinate logistics, and manage returns or product queries.
- To maintain customer records, account settings, and communication preferences.
Customer service and relationship management
- To provide support, answer questions, and handle complaints or service issues.
- To share important updates regarding product availability, launch dates, safety notices, or changes to our terms, policies, or pricing.
- To personalise our communication based on your product interests, previous orders, or areas of your business (such as fragrances, skincare, or colour cosmetics).
Marketing and business development
- To send newsletters, market insights, offers, and invitations to events or promotions that relate to our fragrance, skincare, cosmetics, lip care, beauty tools, and personal care lines, where permitted by law.
- To feature aggregated, anonymised case studies, testimonials, or examples of partnerships on relevant pages (such as Partnerships), ensuring no personally identifiable data is disclosed without your explicit consent.
- To analyse website performance, user journeys, and campaign effectiveness in order to refine our wholesale proposition and improve user experience.
Security, legal, and regulatory purposes
- To protect our systems, website, and business from fraud, misuse, and unauthorised access.
- To comply with applicable legal and regulatory obligations, including tax, accounting, and record-keeping requirements.
- To establish, exercise, or defend legal claims, including in the context of a dispute or investigation.
Where we rely on your consent (for example, for certain types of direct electronic marketing), you may withdraw that consent at any time by following the unsubscribe instructions in our communications or by contacting us using the details in the Contact Us section.
Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information with selected third parties where necessary to operate our luxury wholesale beauty business, fulfil our contractual obligations, or comply with the law.
Service providers and professional advisers
We may share your personal data with trusted third parties who perform services on our behalf, including:
- Logistics and delivery partners who handle warehousing, order packing, and shipping of fragrances, skincare, cosmetics, and other beauty products.
- IT, hosting, and website providers who support the secure operation, maintenance, and improvement of our digital platforms.
- Payment processors and financial institutions who help us manage invoicing, payments, and refunds.
- Marketing and analytics providers who assist with email distribution, website analytics, and campaign measurement, in accordance with our Cookie Policy.
- Professional advisers such as lawyers, accountants, or auditors, where necessary for legitimate business or legal reasons.
These parties are required to process your data only according to our instructions, to keep it secure, and to use it solely for the agreed purposes.
Legal and regulatory disclosures
We may disclose your information where required to do so by law or where we reasonably believe such action is necessary to:
- Comply with applicable laws, regulations, or legal processes.
- Respond to valid requests from public authorities, regulators, or law enforcement.
- Protect the rights, property, or safety of LIP CALM LTD, our customers, or others.
Business transfers
In the event of a potential or actual merger, acquisition, restructuring, or asset sale involving LIP CALM LTD, your data may be transferred as part of the transaction in compliance with applicable data protection laws. Where appropriate, we will take steps to ensure your rights and interests remain protected.
International transfers
While our operations are primarily based in the United Kingdom, some of our service providers may be located outside the UK or the European Economic Area (EEA). When your personal data is transferred internationally, we implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to ensure a level of protection essentially equivalent to UK data protection standards.
Data Security and Storage
We take the security of your personal data seriously and implement technical and organisational measures designed to safeguard it against unauthorised access, accidental loss, destruction, or alteration.
Our security measures
- Use of secure servers, encryption technologies, and access controls for systems that store or process personal data.
- Restriction of access to personal information to authorised personnel who need it for business purposes and who are subject to confidentiality obligations.
- Ongoing monitoring of our website and systems for vulnerabilities and the adoption of industry-standard practices to enhance protection.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including for satisfying legal, accounting, or reporting requirements. In determining the appropriate retention period, we consider:
- The nature and sensitivity of the data.
- The potential risk of harm from unauthorised use or disclosure.
- The purposes for which we process the data and whether those purposes can be achieved through other means.
- Applicable legal obligations and industry guidelines.
When data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.
Your Rights and Choices
Under UK data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but we will always respond to your requests in line with legal requirements.
Your data protection rights
- Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.
- Right to rectification: You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.
- Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
- Right to restriction of processing: You can request that we limit the way we use your data in specific situations (for instance, while we are verifying its accuracy or considering an objection you have raised).
- Right to object: You may object to processing that is based on our legitimate interests or for direct marketing purposes, including profiling related to direct marketing.
- Right to data portability: In certain situations, you can ask us to provide your personal data in a structured, commonly used, and machine-readable format or to transfer it to another controller where technically feasible.
- Rights regarding consent: Where we rely on consent (for example, for specific marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
Managing your preferences
You can manage your marketing and communication preferences by following the unsubscribe link in our emails or by contacting us using the details in the Contact Us section. You can also adjust your cookie settings as described in our Cookie Policy.
Exercising your rights
To exercise any of your rights, please contact us using the details provided below and clearly state which right you wish to exercise. We may need to verify your identity before responding to your request, particularly where sensitive or extensive data is involved.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you have concerns about how we handle your personal data. We would, however, appreciate the chance to address your concerns first, so please contact us in the first instance.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how LIP CALM LTD handles your personal data, you can contact us using the details below:
Data Protection Enquiries – LIP CALM LTD
Address: 11 Berkeley Court, Borough Road, Newcastle, England, ST5 1TT
Phone: +44 20 7353 6170
Email: [email protected]
When contacting us about your personal data, please provide sufficient information for us to identify you and understand your request, including any relevant account or order references.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically to remain informed about how we protect your information.